Frequently Asked Questions
Last updated: 01/01/2026
Find answers to common questions about Semsem, your health-tech marketplace in Jordan.
About Semsem
What is Semsem?
Semsem is a health-tech marketplace based in Jordan. We connect customers with licensed distributors of wellness and para-pharmaceutical products — giving you better prices, better variety, and fast delivery. We don't sell products ourselves; we simply help you shop smarter.
Is Semsem a Retail Shop?
No. Semsem is not a retail shop and does not dispense medication. We specialize in non-prescription health products such as supplements, skincare, baby care, personal hygiene, and more — all sourced from verified distributors.
How is Semsem different from other online stores?
- We don't hold inventory — we pull live stock from multiple authorized distributors.
- Our SPL (Semsem Pricing Logic) shows you the best available price.
- We offer faster delivery from the closest supplier.
- We guarantee authenticity and freshness.
- Our SPL (Semsem Pricing Logic) shows you the best available price.
- We offer faster delivery from the closest supplier.
- We guarantee authenticity and freshness.
What types of products can I find on Semsem?
You can shop for:
- Baby care & maternity
- Supplements & vitamins
- Skincare & cosmetics
- Oral & personal hygiene
- Wellness & lifestyle items
- Baby care & maternity
- Supplements & vitamins
- Skincare & cosmetics
- Oral & personal hygiene
- Wellness & lifestyle items
Orders & Delivery
How do I place an order?
Simply search for a product, add it to your cart, and check out. We'll automatically route your order to the distributor offering the best price and availability.
Where do you deliver?
We deliver across all regions of Jordan, including Amman, Zarqa, Irbid, Aqaba, and more.
How long does delivery take?
Most orders are delivered within 1-2 business days, depending on your location.
Can I track my order?
Yes! Once your order is confirmed, you'll receive updates via SMS or email with a tracking link.
Can I return a product?
We accept returns for damaged, incorrect, or expired products within 48 hours of delivery. Just contact support with a photo.
Product Quality
Are your products original and safe?
Absolutely. All products come sealed and directly from licensed distributors. We do not deal in fake or expired goods.
Why are Semsem's prices lower than pharmacies?
We compare prices across multiple distributors and only add a minimal markup. Our SPL (Semsem Pricing Logic) ensures you get the lowest legal retail price.
Support & Partners
How can I reach customer service?
You can reach us via:
- WhatsApp
- Email: support@semsem.me
- Live chat on the website
- Email: support@semsem.me
- Live chat on the website
I'm a distributor — how can I sell on Semsem?
Visit the Partner with Us page and fill the form. Our team will reach out.