Shipping Policy

Last updated: 01/01/2026

Semsem currently delivers orders within Jordan and also offers international shipping to selected countries.

Delivery Coverage

Domestic Shipping (Jordan): Semsem delivers orders across Jordan.
International Shipping: Semsem can ship internationally to selected destinations. Availability, delivery timelines, shipping fees, customs duties, and import regulations vary by destination and product type. Customers will be informed of international shipping eligibility and costs during checkout or after order confirmation.

Delivery Timeframe

Jordan: Orders within Jordan are typically delivered within 1–3 business days, depending on the delivery location and product availability.
International Orders: International delivery timelines vary by destination and shipping method and will be communicated to the customer after order confirmation.

Shipping Partners

Orders are delivered using trusted local and international courier services coordinated by Semsem or its authorized logistics partners.

Shipping Fees

Shipping fees, including any applicable international shipping charges, are clearly displayed during checkout or communicated to the customer before shipment confirmation.

Order Processing

Orders are processed after confirmation. Customers will be contacted if additional information is required for international shipping or if any delays are expected.

Payment Methods

Semsem supports the following payment methods:

Cash on Delivery (COD) — available for eligible orders within Jordan only
CliQ — available for eligible orders within Jordan
Visa and Mastercard — available for domestic and international orders

Available payment options are displayed during checkout based on the customer's delivery location and order eligibility.

Customs, Duties, and Taxes (International Orders)

For international shipments, customers are responsible for any customs duties, import taxes, or clearance fees imposed by the destination country, unless otherwise stated.

Failed or Delayed Deliveries

If a delivery attempt is unsuccessful, Semsem customer support will contact the customer to arrange re-delivery or provide further assistance.

Contact Information

For any shipping-related inquiries, customers can contact us at:

Email: admin@semsem.me
Phone number/WhatsApp: 00962779326361
Or through the official social media accounts of Semsem