Terms & Conditions
Last updated: 01/01/2026
These Terms & Conditions govern the use of the Semsem website and services. By accessing or using the website, placing an order, or creating an account, you agree to be bound by the terms set out below.
1. Business Information
Semsem is an online marketplace operated by Semsem Information Technology LLC
شركة سمسم لتكنولوجيا المعلومات
Country of operation: Jordan
Semsem provides an e-commerce platform that allows customers to purchase products offered by licensed and verified suppliers and distributors.
2. Scope of Services
Semsem operates as an online marketplace facilitating the sale of health, beauty, wellness, and baby-care products. Products listed on the website are supplied by authorized partners.
Semsem is responsible for:
- Operating the website and checkout process
- Managing customer support and communications
- Coordinating delivery and post-purchase service
3. Product Information
Semsem strives to ensure that all product descriptions, images, and prices are accurate and up to date. However, minor variations in packaging, labeling, or appearance may occur.
Products are intended for personal use only and must be used in accordance with the manufacturer's instructions. Semsem does not provide medical advice or guarantees regarding product outcomes.
4. Orders and Acceptance
All orders placed through the website are subject to acceptance and availability. Semsem reserves the right to:
- Cancel or refuse any order due to unavailability, pricing errors, or verification issues
- Request additional information before processing an order
Order confirmation does not constitute final acceptance until the order is processed for dispatch.
5. Pricing and Payments
All prices displayed on the website are shown in the applicable currency and include any required information at checkout.
Accepted payment methods include:
- Cash on Delivery (COD) for eligible orders within Jordan
- CliQ for eligible orders
- Visa and Mastercard for domestic and international orders
Payment options may vary based on delivery location and order eligibility.
6. Shipping and Delivery
Semsem delivers orders within Jordan and offers international shipping to selected countries.
Delivery timelines, shipping fees, and availability vary based on location and product type. International orders may be subject to customs duties, taxes, and import regulations, which are the responsibility of the customer unless otherwise stated.
Further details are available in the Shipping Policy.
7. Returns and Refunds
Returns and refunds are handled in accordance with Semsem's Returns & Refunds Policy, which forms an integral part of these Terms & Conditions.
Certain products, including opened health, beauty, and baby-care items, may not be eligible for return for hygiene and safety reasons.
8. User Responsibilities
By using the website, you agree to:
- Provide accurate and complete information when placing an order
- Use the website for lawful purposes only
- Not misuse or attempt to disrupt the website or its services
Semsem reserves the right to suspend or terminate access in case of misuse or violation of these terms.
9. Intellectual Property
All content on the Semsem website, including text, images, logos, and design elements, is the property of Semsem or its licensors and is protected by applicable intellectual property laws.
Content may not be copied, reproduced, or used without prior written permission.
10. Limitation of Liability
Semsem shall not be liable for:
- Indirect or consequential damages
- Delays or failures caused by events beyond reasonable control
- Misuse of products contrary to manufacturer instructions
Nothing in these Terms limits liability where such limitation is not permitted under applicable law.
11. Third-Party Services
The website may contain links or references to third-party services or content. Semsem is not responsible for the availability or content of third-party websites.
12. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws and regulations applicable in Jordan.
13. Changes to Terms
Semsem reserves the right to update or modify these Terms & Conditions at any time. Updated terms will be published on the website and will apply from the date of publication.
14. Contact Information
For any questions or concerns regarding these Terms & Conditions, customers may contact:
- Email: admin@semsem.me
- Phone number/WhatsApp: 00962779326361
- Or through the official social media accounts of Semsem
